How Are We Doing?

Send us your feedback and any suggestion on how we can improve our services. You can do this in a range of ways.

The Friends & Family Test (FFT)

The Friends and Family Test (FFT) is an important feedback tool that allows a patient the opportunity to provide feedback on your experience at the practice.

Click here for more information.

You can also:

Recent Carfax Friends & Family Feedback

Carfax Medical Centre Results for July - September 2018

Comments Directed to the Practice

You can send us feedback by:

Healthwatch Swindon

Healthwatch Swindon is the local consumer champion for health and social care. You find out more information at

Contact Healthwatch Swindon at or telephone 01793 497777.

NHS Complaints Service/ Parliamentary and Health Service Ombudsman

If you have a serious concern that you would like to raise outside the practice, you can contact the NHS England Complaints Service or the Parliamentary and Health Service Ombudsman.

NHS England
PO Box 16738,
B97 9PT
Telephone: 0300 311 22 33
Email to:

Parliamentary and Health Service Ombudsman
Millbank Tower
Telephone: 0345 015 4033